Refund policy

Customer Satisfaction

We value our customers and want you to feel confident and stress-free with every purchase. We understand that shopping online can be challenging, and we are committed to providing top-notch service so you always have a great experience with us.

Return Policy

At Auralux, we accept returns or exchanges within 30 days of purchase, under the following conditions:

  • Items must show no visible signs of damage or use
  • All original packaging must be intact
  • Any damage may void the Auralux guarantee
  • Items cannot be returned or exchanged after 30 days

Non-returnable items include:

  • Intimate or sanitary goods (e.g., undergarments)
  • Hazardous materials
  • Flammable liquids or gases

To process a return, you may be required to provide proof of purchase (such as your order confirmation email with order number).

To initiate a return or exchange, please contact us at HelloAuralux@gmail.com with your order number and reason for the request. Our team will assist you based on the guidelines above.

Exchanges

For exchanges, please email HelloAuralux@gmail.com with your order number and reason. We will guide you through the process.

Return Shipping

  • Customers are responsible for return shipping costs
  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance
  • We cannot guarantee receipt of returned items without tracking

Refunds

Once we receive and inspect your return, we will notify you via email regarding approval or rejection.

If approved:

  • Your refund will be processed
  • A credit will be issued to your original payment method

Late or Missing Refunds

Refunds may take 2–3 business days to appear, depending on your financial institution.

If you have not received your refund after this time, please contact us at HelloAuralux@gmail.com, and we will assist you.

Gifts

If your item was marked as a gift:

  • You will receive a gift credit once the return is processed
  • A digital gift certificate will be emailed to you

Damaged or Defective Items

If you receive a damaged or defective item:

  • Please contact us within 48 hours of delivery
  • Include your order number and details of the issue

Note: Claims made after 48 hours may not be accepted. We use delivery timestamps and tracking information to verify claims.

Feedback

We value your feedback and are always looking to improve. If you have any questions, concerns, or suggestions, please email us at HelloAuralux@gmail.com